Marketing v Staff


There are many variables which can make or break a #business but one important aspect is often overlooked- the staff, especially how happy they are in their job role.


The importance of happy staff is definitely more noticeable in a shop. I would even dare to say that customers don't mind paying extra for a good product if the salesperson is helpful and kind to them.


A positive attitude throughout the day, the willingness to find a particular item without caring if it takes some time to find and being close enough to help the customer when needed are three positive things that only efficient and happy staff do, and today's #customers definitely notice and appreciate that!


'Allowing' a buyer to roam around a shop without assistance, and not bothering to reply to emails or answering phone calls are clear signs that a business doesn't really care about its customers, and it doesn't matter how much is spent on advertising that says otherwise.


A contented workforce makes the difference even when mistakes are made. The way staff apologise and acknowledge mistakes in order to regain the customer's trust can be the difference between return custom and resentment; from never returning to the shop to considering a lawsuit... An unhappy customer can also be very vocal and destroy the shop's online reputation, which will take its toll on future custom.


In today's online world, who doesn't google a shop before visiting it in order to read what other customer’s #experiences are?


Keep your customers happy by keeping the staff happy. Make the staff proud to be working at the shop in customer services. It is a win-win situation for every business owner and probably much cheaper than an #advertising campaign.


Featured Posts
Recent Posts
Archive
Search By Tags
Follow Us
  • Facebook Basic Square
  • Twitter Basic Square
About Us

Wherever you are. Wherever you go.

We know you need to speak the language and understand the culture, but you are "always on the go".

Our approach is to bring the teaching and knowledge to you.

Mobile, interactive, innovative, fun and efficient, our teaching and consulting revolve around your busy schedule. We provide a selection of tools and platforms combining traditional and online tutoring.

© 2021 by Languages for Businesses 

Find Us / Contact Us

Tel: +44 (0) 20 8810 1330

Email: info@lfb-team.com

Languages for Businesses

4th Floor

169 Piccadilly, Mayfair

London W1J 9EH

Make an Enquiry

Contact us today to find out how we can help your business with the language skills it needs.