My Customer Service Revolution

How useful is social media?

Years ago I signed up with #Twitter, though never really learnt to use it or get involved. This all changed today. I was frustrated with a #company that had recalled an item I had bought that became faulty. I returned it a while ago, but they didn’t send me my money back.

I entered the details of my complaint on the website’s “Contact Us,” page, and I got the DO NOT REPLY message promising a reply soon, but still heard nothing.

I tried calling their customer service number and after the hold #music repeated for about the tenth time, I got fed up of yelling “Pick up!” to the recording and hit the red “End Call” button.

I mentioned this to my #social media expert wife who said I should tweet about it. So after re-setting my forgotten Twitter password, I followed the company, #tweeted them, and was impressed when they immediately replied! We have messaged back and forth, and they’re now looking into this for me.

I then started to look for a few other companies that I have scores to settle with. But then I also started following friends, people I respect and am interested in because of what they do or have to say. I even started to follow a few accounts because they have interesting names.

I am #downloading the #app now so I can tweet on the go, probably about the #weather as I am British. I feel I have discovered something new and exciting, just like the first time I saw my wife and knew I would “follow” her forever.


Featured Posts
Recent Posts
Search By Tags
Follow Us
  • Facebook Basic Square
  • Twitter Basic Square
About Us

Wherever you are. Wherever you go.

We know you need to speak the language and understand the culture, but you are "always on the go".

Our approach is to bring the teaching and knowledge to you.

Mobile, interactive, innovative, fun and efficient, our teaching and consulting revolve around your busy schedule. We provide a selection of tools and platforms combining traditional and online tutoring.

© 2021 by Languages for Businesses 

Find Us / Contact Us

Tel: +44 (0) 20 8810 1330


Languages for Businesses

4th Floor

169 Piccadilly, Mayfair

London W1J 9EH

Make an Enquiry

Contact us today to find out how we can help your business with the language skills it needs.