My Customer Service Revolution

July 9, 2016


How useful is social media?


Years ago I signed up for a #Twitter account though never really learnt to use it or get involved.  This all changed today.  I was frustrated with a #company that recalled an item I had bought that became faulty. I returned it a while ago, but they didn’t send me my money back.  


I entered the details of my complaint on the website’s “Contact Us,” page, and I got the DO NOT REPLY message promising a reply soon, but still heard nothing.


I tried calling their customer service number and after the #classical #music repeated for about the tenth time, I finally got fed up of yelling “Pick up!” to the recording and hit the red “End Call” button.


I mentioned this to my #social media expert wife who said I should tweet about it.  So after resetting my forgotten Twitter password, I followed the company, #tweeted them, and was impressed when they immediately replied!  We have messaged back and forth, and now they are looking into this for me.


I then started to look for a few other companies I have scores to settle with. But then I also started following friends, people I respect and am interested in because of what they do or have to say. I even started to follow a few accounts because they have interesting names.


I am #downloading the #app now so I can tweet on the go, probably about the #weather as I am British. I feel I have discovered something new and exciting, like the first time I saw my wife and knew I would “follow” her forever.


Please reload

Featured Posts

Why do languages matter?

February 19, 2020

Please reload

Recent Posts

February 23, 2020

February 22, 2020

February 21, 2020

February 20, 2020

February 19, 2020

February 17, 2020

February 15, 2020

Please reload